This post collects the 5 most common DM types Vietnamese clothing shops see, with the reply templates GCare runs across active shops. Copy, tweak for your voice, deploy.
1. Price question
Customer: "How much is this shirt?"
Reply: "It's 350k, friend. Which size are you looking at — I'll check stock for you."
Tip: end with the next question (size) to lead into the order flow, not stop at price.
2. Size question
Customer: "I'm 1m6, 50kg, what size?"
Reply: "Size M fits you. This top is freesize on the waist (60-70cm) — share your waist and I'll confirm."
Tip: specific numbers (cm/kg) reassure customers and prevent follow-up questions.
3. In-stock question
Customer: "Do you still have this?"
Reply: "Yes — S/M/L in black and white. Which size and color?"
4. Shipping question
Customer: "Shipping to Da Nang?"
Reply: "30k via GHN, 1-2 days. Orders over 500k ship free."
5. Hesitant customer
Customer: "Let me think about it"
Reply: "Take your time. This is 50k off for the first 20 buyers this week — I'll lock the price for you whenever you decide."
Tip: give a reason to come back (limited offer) without pressuring.
Notes on teaching GCare your shop voice
- Use natural sign-offs — drop overly formal phrases
- Sparing emoji: 💜 for friendliness, ✨ for new arrivals. Avoid stacking.
- Break replies longer than 2 lines for mobile readability